Client Operations Specialist

Client Operations Specialist

Client Service

• Prepare client review summaries for upcoming appointments
• Prepare prospective client evaluations 
• Account maintenance: Beneficiary changes, address changes, etc.
• Send contribution checks to custodians
• Process withdrawals through custodians; including RMDs, systematic withdrawals, and withdrawal requests
• Speak with clients on the phone to assist in any customer service requests 

Database Entry

• Input all client correspondence notes into CRM 
• Scan and upload all client service requests to proper file in Redtail Imaging
• Maintain records of systematic contributions and distributions 

Portfolio Management

• Invest new accounts into specified portfolios and assist with recommendations
• Manage brokerage models within Fidelity and keep up to date 
• Rebalance accounts to raise cash for requests and systematic withdrawals
• Dollar cost average new funds into brokerage models
• Manage trading restrictions 
• Maintain and update investing list of all new funds being added to brokerage accounts
• Maintain and update monthly lists of all funds being added to brokerage accounts 
• Manage requests relating to REITs held in brokerage accounts
• Manage any corporate actions within brokerage accounts
• Communicate with AEWM for trade requests and client service requests 

Misc./Marketing

• Attend and setup for client events and educational seminars
• Act as phone back-up for income calls in a friendly manner
• Serve as back-up new business processor
• Maintain professional communication with clients and team
• Serve as back-up for annuity client service
• Assist with any back office tasks